Frequently Asked Questions

Yes! You can cancel or modify your order within 2 hours of placing it, as long as it hasn't been shipped yet.

To cancel or change your order:

1. Go to "My Orders" in your account dashboard
2. Find the order you want to modify
3. Click "Cancel Order" or contact our support team at +254 700 000 000

Once an order has shipped, you can still return it within 7 days of delivery for a full refund.

We offer a 7-day return policy for most products. Items must be unused, in original packaging, and in resalable condition.

Non-returnable items:

• Personal care items (opened)
• Prescription medications
• Items marked as "Final Sale"

To initiate a return, contact our support team or visit the "My Orders" section in your account.

Finding products on JuneHaven is easy:

• Search Bar: Use the search bar at the top to find products by name or keyword
• Categories: Browse by category (Pain Relief, Vitamins, Personal Care, etc.)
• Filters: Use price, brand, and rating filters to narrow your search

Can't find what you're looking for? Contact us and we'll help you find it or source it for you.

Absolutely! Every product on JuneHaven is:

• Sourced from licensed and verified suppliers
• Reviewed by our in-house medical team
• Compliant with Kenya Pharmacy and Poisons Board regulations
• Stored in proper conditions to maintain quality

We take product safety seriously and only list items that meet our strict quality standards.

Our AI Doctors are advanced AI-powered health assistants trained on medical knowledge and guidelines. They can:

• Answer general health questions
• Provide information about symptoms and conditions
• Offer wellness and lifestyle advice
• Help you understand when to seek professional medical care

Available specialties: General Practice, Cardiology, Mental Health, and Nutrition.

Important: AI Doctors are for informational purposes only and do not replace professional medical diagnosis or treatment.

Yes, absolutely! Your privacy is our top priority:

• All conversations are encrypted end-to-end
• Your chat history is stored securely and only accessible to you
• We never share your health information with third parties
• You can delete your chat history at any time

Read our Privacy Policy for more details on how we protect your data.

While you can browse products without an account, creating one gives you many benefits:

• Faster checkout process
• Order tracking and history
• Access to AI Doctors and Cycle Tracker
• Wishlist and saved items
• Exclusive offers and early access to sales

Creating an account is free and takes less than a minute! Sign up now

No worries! Resetting your password is easy:

1. Go to the Sign In page
2. Click "Forgot Password?"
3. Enter your email address
4. Check your email for a password reset link
5. Follow the link to create a new password

If you don't receive the email within 5 minutes, check your spam folder or contact support.

We accept multiple convenient payment methods:

• M-Pesa: Pay directly from your mobile money account
• Credit/Debit Cards: Visa, Mastercard, American Express
• Bank Transfer: Direct bank payments
• Cash on Delivery: Available in select areas

All payments are processed securely through encrypted channels to protect your financial information.

Yes, your payment security is our priority:

• All transactions are encrypted with SSL technology
• We never store your full card details
• M-Pesa payments are processed through Safaricom's secure gateway
• Our platform is PCI-DSS compliant

We use industry-standard security measures to ensure your payment information is always protected.

We're here to help! You can reach us through:

• Phone: +254 700 000 000 (Mon-Fri, 8AM-6PM)
• Email: support@junehaven.com
• Contact Form: Visit our contact page
• Live Chat: Available on our website during business hours

We typically respond to inquiries within 2-4 hours during business hours.